1. ABOUT THIS PRIVACY POLICY

Exeter Wine Festival respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, sign up to our mailing list, purchase tickets or otherwise interact with Exeter Wine Festival.

For the purposes of data protection law, the organisation responsible for your personal information is:

Exeter Wine Festival Ltd. Company No. 17394089 

Registered Address: Unit 29 Highcroft Industrial Estate Enterprise Road, Horndean, Waterlooville, United Kingdom, PO8 0BT

Email: contact@exeterwinefestival.co.uk

The legal name and registered address of the organisation operating the festival should be inserted here before publication.

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Telephone number
• Billing and booking information
• Ticket information
• Information you provide when contacting us
• Dietary or accessibility information where you voluntarily provide it
• Marketing preferences
• Information about how you use our website
• Your IP address and general device/browser information
• Cookie and website usage information

We only collect information that is reasonably necessary for the purposes described in this policy.

3. HOW WE COLLECT YOUR INFORMATION

We may collect information when you:

• Purchase or enquire about tickets
• Contact us through our website
• Complete an enquiry or contact form
• Sign up to receive festival news and updates
• Apply to exhibit at the festival
• Contact us by email, telephone or social media
• Visit or interact with our website
• Consent to cookies or other website technologies

We may also receive relevant information from third-party ticketing or booking platforms when you purchase a ticket.

4. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and manage ticket bookings
• Provide information about your booking
• Respond to enquiries
• Provide customer support
• Manage exhibitors, traders and suppliers
• Send information about the festival
• Send marketing communications where you have consented or where otherwise permitted by law
• Improve our website and visitor experience
• Understand how people use our website
• Manage website security
• Prevent fraud or misuse
• Meet our legal and regulatory obligations
• Manage and administer the festival

We will only use your personal information where we have a lawful basis to do so.

5. OUR LAWFUL BASES

Depending on the circumstances, we may process your personal information on one or more of the following legal bases:

Contract

Where processing is necessary to provide a service you have requested, such as processing a ticket purchase.

Legal obligation

Where we are required to process information to comply with a legal or regulatory requirement.

Legitimate interests

Where processing is necessary for our legitimate business or operational interests, provided those interests do not override your rights.

Consent

Where you have given us permission to use your information for a specific purpose, such as certain marketing communications or non-essential cookies.

You can withdraw consent where we rely on consent as our lawful basis.

6. MARKETING

If you choose to subscribe to our mailing list, we may use your name and email address to send you information about Exeter Wine Festival, including:

• Festival announcements
• Ticket releases
• Early-bird offers
• Wine exhibitors
• Food and drink announcements
• Live music and entertainment
• Festival updates
• Future Exeter Wine Festival events

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us.

We will not sell your personal information to third parties for their own marketing purposes.

7. WHO WE SHARE YOUR INFORMATION WITH

We may share personal information with trusted third parties where necessary to operate the festival and website.

These may include:

• Ticketing and booking platforms
• Payment providers
• Website hosting and technical service providers
• Email marketing platforms
• Website analytics providers
• Marketing and advertising platforms, where applicable
• Event suppliers and contractors where necessary
• Professional advisers
• Regulators, law enforcement or other authorities where legally required

Where third parties process information on our behalf, we take reasonable steps to ensure appropriate data protection and security arrangements are in place.

8. TICKETING

Tickets for Exeter Wine Festival may be sold through a third-party ticketing platform.

When you purchase a ticket, the ticketing provider may collect and process information such as your name, email address, payment information and booking details.

The ticketing provider’s own privacy policy will also apply to its processing of your information.

We recommend reviewing the privacy information provided by the ticketing provider when purchasing your ticket.

9. PAYMENTS

We do not normally have access to your full payment card details.

Payments may be processed by third-party payment providers, who process payment information in accordance with their own privacy policies and security requirements.

10. HOW LONG WE KEEP YOUR INFORMATION

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

The length of time we retain information will depend on factors including:

• Why we collected it
• Whether we have an ongoing relationship with you
• Legal or accounting requirements
• Our legitimate business requirements
• Whether you have asked us to delete your information

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Request certain information in a portable format

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise any of these rights, please contact us.

Email: contact@exeterwinefestival.co.uk

12. WEBSITE SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. COOKIES

Our website uses cookies and similar technologies.

Some cookies are essential for the website to function, while others may help us understand website usage, remember preferences or improve our marketing.

Where required, we will ask for your consent before placing non-essential cookies on your device.

For more information, please see our Cookie Policy.

The ICO’s current guidance requires clear information about cookies and prior consent for non-exempt cookies and similar technologies.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including ticketing platforms, social media platforms, accommodation providers and other services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or how we process personal information.

The latest version will always be published on this page.

16. CONTACT US

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Email: contact@exeterwinefestival.co.uk

17. COMPLAINTS

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

The ICO recommends that privacy notices explain people’s rights and how they can complain about the handling of their information.